Refund and Returns Policy

Our refund and returns policy lasts one week after the day you received your order. After that time-frame we cannot offer you a full refund or exchange.

To be eligible for a return, you must have received a wrong item or the item must be damaged by our fault. It must also be returned in the original packaging.

Digital downloads cannot be returned or refunded.

To complete your return, we require proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us  through our contact form.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us through our  contact form and send your item to our physical address, written on the envelope of your order.

Shipping returns

To return your product, you should mail your product to our physical address, written on the envelope of your order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Missing packages

Dunkel Bunker is not responsible for missing packages that are not Registered. To ensure safe delivery you are suggested to choose the Registered Parcel option. If a parcel returns back to us due to wrong address, if the address was misspelled by our fault then we will send the parcel again without any additional cost. If you provided a wrong address then you need to take care of the new shipping costs.

Need help?

Contact us through our contact form for questions related to refunds and returns.